OUR SERVICE

We are Magnet, Britain’s best-known kitchen brand. We’re a retail business,
a design business and a manufacturing business. But above all, we’re a trade business.

YOUR BUSINESS MEANS EVERYTHING TO OUR BUSINESS.

NO ONE KNOWS THE TRADE LIKE WE DO

These days, Magnet is well-known as a consumer brand. But we still sell twice as many kitchens to joiners and fitters as we do to retail customers. We’ve been serving the trade since 1918, so when it comes to giving you a great service, no one has more experience of how you work and what you need.

We know you want stock nearby, so we have almost 200 outlets and kitchen showrooms across the country. We know you like being able to pick up everything in one go, so we stock a range of kitchen and joinery products including flooring, doors, hardware and tools. And we know you want to keep growing your business, so we work hard to make sure Magnet remains the prestigious, innovative brand that your customers love.

SIGN UP FOR A TRADE ACCOUNT

HONESTY MATTERS

We believe in keeping things simple and clear. Which is why we’re completely transparent about our products, pricing and terms.

With a Platinum Account, you benefit from guaranteed trade discount on every single Magnet product. We give you up to 60 days to pay. We keep you up to date with offers and trade deals that can save you money. And we never discuss trade pricing with your customers. End of story.

We don't go missing if things go wrong

Delays are bad for your business and problems with orders can set you back. So, on the rare occasions that things go astray, our dedication to customer service really comes into its own.

Our teams are on hand to help you in our stores 6 days a week. We have hundreds of replacement products directly in stock. If we can’t sort an order immediately, we guarantee it will be in our next delivery.

We also demand high standards from our suppliers of appliances, sinks and taps. So, if you have any problems, you’ll always know who to speak to.

FIND YOUR NEAREST STORE

YOU WORK HARD FOR YOUR CUSTOMERS, WE WORK HARD FOR YOU

We try to answer all queries within one working day. Every one of our trade stores has its own Business Developer. Whether they’re helping you with kitchen sales, referring customers who are looking for a kitchen, or helping with any queries, their whole job is geared towards looking after you, so that you can look after your customer.

Plus, we stock hundreds of kitchen and joinery products including flooring, doors, hardware and tools, so you can find everything you need in one place.

Our trade Trustpilot score of 9.5/10 (Excellent) makes us think we’re getting things right. But there’s always room for improvement and we’re constantly striving to do better.