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What cards do you accept?

You can pay for your purchases online using most debit cards, including Visa Debit, Maestro, Solo and Electron. Your debit card details will be encrypted to help keep them secure. Please note that in the interest of security, Magnet Trade will never ask for your full username, password or debit card details via emails or pop-ups.

We do not accept Credit cards.

Is it safe to pay online?

You can be totally confident when you make a payment with Magnet Trade. We are confident about the payment security we offer on our site as we use Secure Server software that encrypts your debit card information to ensure your payment with us is private and protected as it travels over the Internet. Every payment transaction we process is checked to validate the authenticity and validity of the payment cards used, as well as indicators of possible fraudulent use. In the unlikely event of fraudulent or unauthorised use of your payment card in online transactions, most banks and card issuers which subscribe to the Banking Code either cover all the charges or may limit your liability to a set amount.

Verified by Visa and MasterCard SecureCode

What is it?
Magnet Trade payments are sponsored by RBS WorldPay and participates in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your debit card. It is aimed at protecting your details when making payments online by ensuring your card is not being used by someone else and is becoming a standard across all transactional websites. They allow you to create a password that is known only to yourself, to use every time you use your card online. You only need to do this once then whenever you use the card online you will be asked to enter the password when you check out.

What will I see?
If your card qualifies and you haven't yet registered, simply follow the on-screen instructions. This process will create an online code (different to your card PIN - an online PIN equivalent) for use on Magnet Trade and other participating websites. Alternatively, you can sign up by contacting the bank that issued your card directly. If you have already registered, you will be prompted to enter your details when you make a payment.

This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.

If you're unsure about this new service, you may be able to complete your payment without registering but your card issuer will eventually require you to register to continue paying online.

To find out more information about these services visit the following websites;

Click here for MasterCard SecureCode

Click here for Verified by Visa

Having Difficulty? If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you.

Suspicious emails

Magnet Trade may send you emails from time to time but we would never send an email asking for your security information or log on details, or direct you to a web page that asks for this information.

If you receive an email that appears to be from Magnet Trade that you suspect is fraudulent, do not click on any links contained within the email or provide any debit card or log in details. Please forward a copy of the suspicious email to marketingenquiries@magnettrade.co.uk

Additional security steps

You can configure your web browser to tell you when your details are being sent and to warn if they are not being sent in a secure way, to activate this:

Internet Explorer - select OPTIONS on the VIEW menu and then click the SECURITY tab, ensure that all the warning boxes have been ticked.

Firefox - select TOOLS then OPTIONS on the tools menu and then click the SECURITY tab, go into settings of the warning messages section - ensure that all the warning boxes have been ticked.

Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 5 or older), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features.

Problems registering my account

Please ensure your details are entered correctly. The following information will need to be entered exactly as it appears on your monthly statement;
•   Account number
•   Postcode - e.g. Whether your postcode appears with a space in the middle or without you will need to insert your postcode exactly as it appears

NB: If there are any errors in the way your postcode appears on your statement please complete the Contact Us form above to amend.

Problems signing into my account

When you want to access your account, exclusive offers or make a payment online, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.

If you can't remember your password, Click here for our 'Password reminder service', simply type your email address in the box provided and we'll send you an email to remind you what your password is.

You can change your password or any of your other details at any time. Simply sign into your account and click on 'My Account Details' and then change 'Account Details' within the left hand menu. Click here to sign in now.

To change your email address, please complete the Contact Us form above.

Problems accessing pop up quote form

To allow pop ups from the Magnet Trade site (For Windows Internet Explorer only):

1. Click on the 'Tools' button (featured within your web browser toolbar)
2. Select 'Internet Options', then select the 'Privacy' tab at the top of the 'Internet Options' box
3. Beneath the section called 'Pop-up Blocker' tick box to allow pop-ups (NB; you can also click on 'Settings', insert www.magnettrade.co.uk web address and click 'Add' to always allow pop-ups from the Magnet Trade website the next time you log in, finally click 'Close'

I am not receiving your newsletters

If you are not receiving our regular monthly emails, you could be missing out on regular exclusive offers and updates.

One of the most common reasons for this that your email software is marking emails from us as junk mail, and are sending them to your spam folder. To stop this from happening, please add admin@magnettrade.co.uk to your email address book, then emails from us should come through just fine.

If you checked this and are still not getting the newsletter, make sure you typed in the right email address when you signed up with us. Just sign into My Account to check or amend your details. Alternatively get in touch with Marketing Enquiries and we'll do our best to sort it out for you.